Privacy Policy

Last updated: August 28, 2026

Jin San Group of Companies (“Jin San Group”, “the Group”, “We”, “Us”, or “Our”), comprising Jin San Concrete Sdn. Bhd., Jin San Precast Concrete Products Sdn. Bhd., Jin San Realty Sdn. Bhd., Jin San Logistics, Jin San F&B Sdn. Bhd., Drintek Sdn. Bhd., Queen Inn Hotel, and Petron Tulai, respects your privacy and is dedicated to protecting the personal data of our customers, website visitors, partners, contractors, and suppliers.

This Privacy Policy is issued pursuant to the Personal Data Protection Act 2010 (PDPA) of Malaysia. It describes our policies and practices regarding the collection, use, processing, disclosure, and protection of your personal data when you interact with our website (https://jinsan.com.my), contact us via telephone, WhatsApp, or email, or engage with our business divisions across Sarawak.

By accessing our website or submitting personal data to us, you consent to the collection, use, and processing of your personal data in accordance with this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to all personal data collected and processed across all operating divisions and touchpoints of Jin San Group:

  1. Concrete Division (Jin San Concrete Sdn. Bhd.): Ready-mixed concrete orders, batching plant coordination (Bintangor, Selidap, Sarikei, Simunjan / Sedilu-Gedong), technical mix specifications, on-site testing, and calibration inquiries.
  2. Precast Division (Jin San Precast Concrete Products Sdn. Bhd.): Reinforced concrete (RC) square piles, RC pipe culverts, PC road kerbs, cement bricks, red bricks, BRC, BMC, and custom precast product inquiries.
  3. Realty & Development Division (Jin San Realty Sdn. Bhd.): Residential, commercial, and industrial property sales, leasing, and tenancy inquiries.
  4. Logistics & Machinery Division: Heavy equipment rental (mobile cranes, dump trucks, excavators, piling rigs, low loaders) and fleet transport coordination.
  5. Food & Beverage Division: Operations and customer inquiries for Jin San F&B Sdn. Bhd., Drintek Sdn. Bhd., Coffee In A Box, Coffee Box Express, Queen Kopitiam, Queen Two Kopitiam, and Brother’s Bakery.
  6. Hospitality & Petroleum Division: Guest reservations, customer service at Queen Inn Hotel, and commercial inquiries at Petron Tulai.

2. Personal Data We Collect

“Personal Data” refers to any information relating directly or indirectly to an identified or identifiable individual. The types of personal data we may collect include:

2.1 Information You Provide to Us

  • Contact & Identification Data: Full name, company/business name, job designation, NRIC or passport number (where required for statutory compliance, property transactions, or credit verification), billing address, project site delivery address, telephone number, mobile/WhatsApp number, and email address.
  • Commercial & Inquiry Information: Project requirements, material grade specifications, quantity estimations, delivery site locations, machinery rental schedules, property development purchase or leasing interests, and detailed RFQ (Request for Quotation) information.
  • Hospitality & Booking Data: Guest name, contact details, stay dates, room preferences, and special requests for Queen Inn Hotel lodging.
  • Payment & Transaction Details: Bank account numbers, payment receipts, invoicing details, and billing history for fulfilled commercial orders.
  • Communications & Feedback: Inquiries submitted through our website forms, email correspondence, WhatsApp messages, customer service calls, and customer satisfaction surveys.

2.2 Automatically Collected Technical Data

  • Device & Usage Information: Internet Protocol (IP) address, browser type and version, operating system, device identifiers, referring website addresses, pages visited, time spent on pages, and navigation patterns on https://jinsan.com.my.
  • Cookies & Tracking Data: Information gathered through standard session cookies and analytical tools to maintain site responsiveness and understand user engagement.

3. How We Collect Personal Data

We collect personal data through various channels, including:

  • When you fill out contact forms, inquiry sheets, or RFQs on our website;
  • When you communicate with our sales, technical, or customer support teams via WhatsApp, phone, fax, or email;
  • When you request quotations, place purchase orders, or enter into commercial supply, rental, or tenancy contracts with our entities;
  • When you make room reservations or check in as a guest at Queen Inn Hotel;
  • When you visit our corporate head office, concrete batching plants, precast yards, or retail outlets;
  • Through cookies and web server logs during your browsing session on our digital platforms; and
  • From legally permissible third-party sources, such as public registries or credit reporting agencies (where applicable for commercial credit facilities).

4. Purposes of Processing Personal Data

Under the Malaysian PDPA 2010, we process your personal data for legitimate business purposes, including:

  1. Quotation & Commercial Fulfillment:

    • Preparing, issuing, and following up on commercial quotations and technical proposals for ready-mixed concrete, precast products, building materials, and machinery rental;
    • Processing purchase orders, delivery dispatch, on-site batch delivery tracking, and logistics scheduling across project sites in Sarawak;
    • Issuing billing invoices, managing payments, credit assessments, and debt recovery.

  2. Property & Tenancy Management:

    • Processing property purchase applications, managing sale and purchase agreements (SPA), lease agreements, and tenancy administration.

  3. Hospitality & Guest Services:

    • Managing room bookings, check-in/check-out procedures, guest preferences, and hospitality support at Queen Inn Hotel.

  4. Customer Communication & Support:

    • Responding to general questions, technical inquiries, calibration report requests, complaints, and feedback;
    • Providing project updates, maintenance notices, or administrative announcements.

  5. Quality Assurance & Compliance:

    • Maintaining our ISO 9001 Quality Management System, internal audit standards, laboratory testing documentation, and health & safety compliance;
    • Meeting statutory, tax, legal, and regulatory obligations under Malaysian law (including CIDB, SIRIM, LHDN, and local municipal councils).

  6. Website Optimization & Security:

    • Monitoring website performance, troubleshooting technical issues, preventing fraudulent inquiries, and ensuring cyber security.

5. Disclosure of Personal Data

Jin San Group does not sell, rent, or trade your personal data to third parties for marketing purposes. We may disclose personal data to the following categories of recipients solely for the purposes outlined above:

  • Group Companies & Subsidiaries: Relevant operational divisions within Jin San Group (Concrete, Precast, Realty, Logistics, F&B, Hospitality) to fulfill your service requests and orders.
  • Logistics & Delivery Partners: Freight carriers, crane operators, and heavy transport contractors assisting in site deliveries.
  • Professional Advisors & Service Providers: External auditors, legal counsel, IT infrastructure providers, web hosting providers, and financial institutions.
  • Regulatory & Statutory Authorities: Government agencies, statutory bodies, law enforcement agencies, and courts where required by applicable laws, regulations, or court orders in Malaysia.

6. Protection & Security of Personal Data

We implement appropriate technical, physical, and organizational security measures to protect personal data in our custody against unauthorized access, accidental loss, unlawful destruction, alteration, or disclosure.

  • Access to personal data is restricted to authorized personnel who require it for legitimate business purposes and are bound by confidentiality obligations.
  • Our digital platforms employ secure server environments, access controls, and encryption protocols.
  • However, please be aware that no electronic data transmission over the Internet or digital storage system can be guaranteed to be 100% secure.

7. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required to comply with legal, statutory, accounting, tax, and regulatory requirements under Malaysian law.

When personal data is no longer required, it will be securely deleted, destroyed, or anonymized in accordance with our internal data disposal standards.

8. Your Rights Under the Malaysian PDPA (2010)

Subject to certain exceptions and requirements under the Personal Data Protection Act 2010, you have the following rights regarding your personal data held by Jin San Group:

  1. Right of Access: You have the right to request access to and receive a copy of the personal data we hold about you.
  2. Right to Correction: You have the right to request the correction or updating of any incomplete, inaccurate, or outdated personal data.
  3. Right to Withdraw Consent: You may withdraw your consent for us to process your personal data at any time, subject to legal or contractual obligations. (Please note that withdrawing consent may limit our ability to provide certain services, process orders, or fulfill contractual commitments).
  4. Right to Limit Processing: You have the right to request that we restrict or limit the processing of your personal data (for example, opting out of promotional updates).

To exercise any of these rights, please submit a written request to our Data Protection Officer using the contact details provided in Section 12 below.

9. Cookies and Web Technologies

Our website uses cookies (small text files stored on your browser) and similar technologies to enhance your browsing experience, remember your preferences, and compile anonymous website traffic statistics.

  • Essential Cookies: Necessary for the core operation and security of the website.
  • Performance & Analytical Cookies: Help us understand how visitors interact with our pages to improve site performance and navigation.

You can configure your web browser settings to refuse or alert you about cookies. Please note that disabling cookies may affect the functionality of certain website features.

10. Third-Party Websites & Services

Our website may contain links to third-party websites (such as external mapping services, social media channels, or external partners). We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Amendments to This Privacy Policy

We may periodically review and update this Privacy Policy to reflect changes in our business operations, technology, or legal requirements. Any revisions will be published on this page with an updated “Last updated” date. We encourage you to check this page periodically to stay informed about how we protect your personal data.

12. Contact Us / Data Protection Inquiries

If you have any questions, concerns, feedback, or requests regarding this Privacy Policy or our handling of your personal data under the PDPA 2010, please contact our corporate office:

Jin San Group (Head Office)
Attn: Personal Data Protection / Corporate Administration

  • Address: No. 27, 1st, 2nd, 3rd Floor, Wharf Road, P. O. Box 82, 96507 Bintangor, Sarawak, Malaysia
  • Telephone: +6084-692887 (5 Lines)
  • Fax: +6084-691958
  • Hotlines / WhatsApp: +6014-870 2887 | +6013-826 2252
  • Email: [email protected]
  • Website: https://jinsan.com.my